ConnectWise Cloud Backup™ + Microsoft 365

No. Microsoft 365 operates from a shared responsibility model. This means that you as the customer both own and are responsible for protecting the security of your data and identities. The Microsoft Services Agreement (Section 6b), states “... online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result.

In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.”

A backup solution is needed to provide a quick, seamless way to restore lost data exactly as it was and where it was so employees can get back on track and stay productive. Microsoft 365 offers geo-redundancy to protect against data loss related to a data center event by mirroring data across multiple data centers.

However, that doesn’t protect against data loss events not related to a data center, as those data losses are mirrored across multiple data centers. Microsoft 365 Archiving and other features further protect data but require expertise, additional cost, and time to recover data. And when the data is recovered, it is often unstructured. Backup solutions solve these challenges.

For many businesses, a backup solution is the right size for their need to restore lost data and stay productive. While a backup solution doesn’t offer many of the features covered by a complete disaster recovery solution (i.e., on-premises servers, PBX, CRM/ERP, etc.), it does solve the crucial piece of backing up data.

So, if data is lost, it can be quickly found and restored to exactly where it’s needed. Learn more about ConnectWise disaster recovery solutions here.

On Azure. If ConnectWise Azure storage is selected, you can select the location of the data center where the backup will be housed, including the US, Australia, Canada, Europe, Hong Kong, Japan, and Singapore.

Partners who select another Azure storage can determine the data center for each backup customer.

ConnectWise Cloud Backup™ is a premium data protection solution for Microsoft 365, giving partners a powerful tool to help small businesses quickly and accurately recover from productivity data loss. Its differentiating features as a Microsoft 365 backup solution are:

• Comprehensive backup coverage across the Microsoft 365 portfolio, including the latest collaboration tools such as Microsoft Teams and Groups
• Ability to offer unlimited backup storage and retention, including deleted users 
• Powerful search and restore capabilities to quickly recover from data loss
• Industry-leading security and privacy policy support, including HIPAA and GDPR compliance at no extra charge
• Full cloud-to-cloud solution built exclusively on industry-leading public cloud provider Microsoft

Yes. ConnectWise takes its responsibilities with data protection, information security, and compliance seriously. We continuously work on improving our services to protect and secure your and your customers’ data.

You can learn more about this and our multi-level certification in the ConnectWise Trust Center.

Not currently. ConnectWise Cloud Backup™ does not currently back up or restore Google Workspace. However, our x360Cloud solution from Axcient™, a ConnectWise company, does support Microsoft 365 and Google Workspace backup.

Visit the product page for more information on x360Cloud.