ConnectWise Platform
Purpose-built for service providers. A System of Action for Predictive IT.
The ConnectWise Platform™ delivers the IT operating model of the future today. Powered by predictive intelligence, it unifies your data, workflows, and tools into one agentic system of action.
Build a more efficient, effective & profitable TSP
A system of action that turns intelligence into growth
20%
increase
recurring revenue per engineer
~1 FTE*
keeping integrations alive
6–8 hrs
per week on vendor coordination 
and reporting
Perform. Predict. Prevent.
See agents act on the ConnectWise Platform, with a human approving what matters.
Platform results you can measure
Real outcomes reported by real MSPs
↓ 90%
alert noise¹
18x
faster vulnerability remediation²
↓ 80%
client onboarding cost³
↓ 50%
billing prep time
↑ 40–60%
task execution speed
100k+
endpoints in a single tenant
AI Agents
Shared intelligence becomes action
AI agents use your business data and connected workflows to understand context, make decisions, and take action across IT operations. Reduce repetitive work while keeping your team in control.
Up to 60% faster ticket dispatch
Unified Data. Seamless UI.
Technicians get time back
Move between PSA, RMM, security, and backup tools without switching screens, losing context, or duplicating data entry. ConnectWise AI Agents handle the high-volume routine tasks, so your senior talent stays focused on senior-level work.
40–60%
faster task execution
Shared Services
Unified data. Intelligence at the core.
The core of the ConnectWise Platform unifies data across solutions, turning it into business context for teams and CW AI Agents to action on.
One source of truth simplies workflows and use cases across your business, from client onboarding to service delivery to billing.
Up to 30%
lower operating costs
Open Ecosystem
Built to connect, not to confine.
Connect the tools you already rely on using open APIs and a growing integration marketplace. Our open ecosystem means the ConnectWise Platform and its unified data layer become a force multiplier, not a walled garden.
Every solution, one platform.
Case Study
The difference was immediate. Instead of juggling five different tools, our team could finally work in one environment. Productivity shot up almost overnight.
Built for performance. Recognized for it.
Frequently asked questions
FAQs about the ConnectWise Platform
Does moving to the ConnectWise Platform mean replacing everything at once?
No. You can adopt the ConnectWise Platform in phases, starting with specific clients or capabilities, then expanding at your own pace.
Can I keep third-party integrations?
Yes, if your vendors have supported integrations with the ConnectWise Platform, which can be checked in the ConnectWise Marketplace. Connections vary by vendor or product.
How is the ConnectWise Platform priced?
Pricing is based on the products you choose. Our team can help you find the right solutions for your business needs and discuss pricing.
What's the migration timeline, and who does the work?
Your migration timeline depends on your environment’s size and complexity and which products you’re migrating. Our migration team helps plan and support transitions with agreed-upon responsibilities before work begins. Migrating in phases is an option.
Which products are on the ConnectWise Platform today?
On the platform: PSA, RMM, SIEM, Remote Access, and AI Agents.
On the roadmap: CPQ, Managed EDR, and Cloud Backup and BCDR with Axcient x360Recover and x360Cloud.
What is an MSP platform?
An MSP platform connects the tools managed service providers use to deliver services and run their businesses, including PSA, RMM, billing security, backup, and recovery. Shared data and workflows help teams automate tasks and manage client services from one place.
What is an ITSM platform?
An IT service management (ITSM) platform connects the tools IT teams use to deliver and support technology services across an organization. Shared data and workflows help teams manage support requests, resolve incidents, coordinate changes, and track IT assets from one place.