What Switching to ConnectWise Actually Looks Like
80%
Reduction in alerts
100k
Devices in one tenant
50+%
Reduction in tickets
Why choose ConnectWise over NinjaOne?
| Features | ConnectWise | NinjaOne |
|---|---|---|
|
Endpoint management and automation
Monitor, patch, script, and remediate endpoints from a centralized tool.
|
Requires integrations and additional maintenance | |
|
Remote monitoring & patching
Detect issues early and automate patch deployment across managed devices.
|
||
|
Business-wide AI context
Apply AI across scripting, monitoring, service delivery, and operational workflows.
|
Limited to endpoints | |
|
Advanced service management
Support mature service delivery with platform advanced workflows, reporting, and business operations.
|
Limited advanced PSA functionality | |
|
Expert services (NOC & Help Desk)
Extend your team with integrated operational and technical expertise.
|
||
|
Operational scalability
Connect IT operations, automation, reporting, and service delivery as you grow.
|
Requires additional tools | |
|
Native dashboard forsecurity operations
Strengthen security with platform visibility, vulnerability management, and endpoint protection.
|
Integration-dependent |
Before choosing NinjaOne, ask these questions
- Which dashboards and reports would I rely on to track key metrics and communicate with internal and external stakeholders?
- Does NinjaOne’s ticketing solution solve for my needs now and in the future, or will I need to purchase, integrate, and possibly migrate to a more robust service management solution within the next year?
- How does NinjaOne handle workflow automation to connect processes that span their solutions and integrations, such as PSA?
- Can I automate patching, issue remediation, and support distributed users without adding more tools?
- For current ScreenConnect users: How does NinjaOne’s remote access and support compare to ScreenConnect? How would the budget be impacted if I chose to keep ScreenConnect standalone to supplement NinjaOne remote access?
FAQs
Is ConnectWise or NinjaOne more cost-effective at scale?
Initial software costs are only part of the equation when evaluating RMM platforms at scale. As MSPs grow, operational efficiency, automation, technician productivity, and tool consolidation often have a larger impact on profitability than licensing alone.
ConnectWise helps reduce operational friction by combining RMM, PSA, remote access, automation, reporting, and security workflows into a connected platform. This can help minimize tool sprawl and reduce the need for additional standalone systems as business requirements evolve. NinjaOne may offer simplicity upfront, but growing teams may eventually require supplemental tools for PSA, advanced reporting, procurement, invoicing, security operations, or workflow orchestration.
How does patch management compare between ConnectWise and NinjaOne?
Both ConnectWise and NinjaOne provide patch management capabilities designed to help IT teams maintain endpoint health and reduce security risk. ConnectWise extends patching beyond basic deployment by connecting patch workflows with automation, remote support, reporting, and broader service operations.
ConnectWise also offers one of the industry’s largest third-party patching libraries, helping MSPs and IT teams automate patching across a wide range of commonly used business applications and reduce exposure to vulnerabilities beyond the operating system.
For MSPs and IT teams managing larger or more complex environments, ConnectWise enables patch management to become part of a more proactive operational strategy that includes automated remediation, scripting, security visibility, and centralized management across endpoints and networks.
Does ConnectWise or NinjaOne have stronger scripting and automation?
ConnectWise is built for organizations that want to automate workflows across service delivery, endpoint management, and operational processes. Its scripting and automation capabilities help MSPs reduce manual work, standardize remediation, streamline ticket handling, and improve technician efficiency at scale.
NinjaOne offers automation focused primarily on endpoint administration and monitoring. ConnectWise extends automation across a broader operational ecosystem, helping MSPs connect workflows between RMM, PSA, remote support, and security operations.
Does ConnectWise or NinjaOne scale better for large MSPs?
Both platforms can support growing endpoint environments, but ConnectWise is designed to help MSPs scale beyond device management alone. As service organizations mature, operational complexity increases across ticketing, automation, security, billing, reporting, and service delivery workflows.
ConnectWise connects RMM, PSA, remote support, automation, and security operations in a unified ecosystem that helps MSPs streamline workflows across teams and clients. While NinjaOne is often praised for simplicity and fast onboarding, many growing MSPs eventually require additional tools and integrations to support more advanced operational needs.
Can ConnectWise replace multiple MSP tools compared to NinjaOne?
ConnectWise offers a comprehensive platform that combines RMM, PSA, cybersecurity, backup, automation, and business management capabilities within a connected ecosystem. This can help reduce tool sprawl and simplify operational workflows.
NinjaOne primarily focuses on endpoint management and RMM functionality, so MSPs may still require additional platforms for PSA, advanced automation, or broader business operations.