Managing Customers for Optimum Win/Win Outcomes in the Services-Led Model
Thursday, September 19 at 12:00pm ET
Once a new customer is on board, top-performing services-led, mid-enterprise solution providers manage their customer relationships with a higher degree of assertiveness than their lower-performing peers. They’re not rude, but do a better job of aligning their own interests with those of the customers, so that both parties are focused on win/win outcomes. They do this with lower sales costs and greater sales productivity.
Join Scott Marshall, Senior Vice President of Marketing at ConnectWise, and Paul Dippell, CEO of Service Leadership, Inc., for this actionable discussion on the account management model used by top performers in this business model.
About Paul Dippell, CEO of Service Leadership, Inc.
Paul was a successful leader at three services-led, mid-enterprise solution providers: one growing to $130 million, another to $2 billion, and the third a $400 million turn-around, all three of which had successful exits. Paul founded Service Leadership, Inc. to help other solution provider owners and executives attain similar success. Paul is a noted speaker at partner conferences worldwide, and consults with regional, national, and multi-national, services-led, mid-enterprise solution providers to improve their strategy and performance.