Best Practices for Service Management
If keeping your customers happy feels like a full time job in and of itself, it’s time to rethink your strategy. The successful information technology (IT) services business depends on satisfying customer needs but it shouldn’t come at the expense of wasted time, resources and revenue trying to put out fires.
Automate service workflows
Leverage closed loop communication
Schedule recurring tickets
Get engineers to update tickets in a timely fashion
Use a remote monitoring and management (RMM) solution
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